Canonical: https://nexuri.de/en/solutions/facility-management Language: en AI & software for facility management # Keep buildings running. Keep work under control. Requests, schedules, contractors and reports: we connect your information and automate repeated steps so your team has more time for operations and customers. [Request an AI opportunity check](https://nexuri.de/en/ai-check?focus=facility-management) [Explore the AGS project](https://nexuri.de/en/work/ags-facility-management) 01 Record requests traceably 02 Coordinate handovers clearly 03 Prepare reports from operational data 01 / Everyday work ## Every request starts a chain of manual steps. Read an email, fill in missing details, call someone, update a spreadsheet. Across many properties, small steps become a substantial coordination task. In short In facility management, the effort sits between a request and its resolution: capture, assign, coordinate, report. Automation can capture requests from email and forms in a structured way, bring status together and prepare reports, while budget and emergency decisions stay with your team. 01 ### Requests in several channels. Customers contact you by email or phone. Information needs to be recorded, matched to a property and passed to the right person. 02 ### Status by follow-up question. Dispatchers, technicians and contractors work with different information. An up-to-date overview often requires more messages. 03 ### Reports at the end of the week. Service records and customer reports are compiled from spreadsheets and individual updates. The team gathers data instead of directing operations. 02 / Practical possibilities ## From incoming request to a traceable resolution. These possible workflows show how the steps can fit together. Rules handle clear tasks; AI helps with unstructured information. 01 ### Turn requests into structured tickets. Approved channels supply information to a workflow. Property, issue and missing details are prepared. Unclear or urgent requests go to the responsible person. - Request - Capture & review - Responsible team 02 ### Coordinate around a shared status. Tickets, appointments and feedback are connected. The team gets prepared tasks and reminders; budget approvals and critical decisions stay with the people responsible. - Job - Planning & feedback - Current status 03 ### Prepare reports without collecting everything again. Documented work and approved operational data feed a draft report. Missing records become visible before your team approves it. - Operational data - Draft report - Approval An automated workflow does not replace emergency procedures. Critical requests need defined escalation routes and reachable human contacts. 03 / How we start ## Start with one property or one clear process. We create a manageable starting point your team can evaluate in real operations. In short The best start is a frequent, well-defined task in one property or process. Approvals and exceptions are agreed together; a pilot measures capture quality, coordination effort and follow-up questions before the scope grows. 01 ### Choose one bottleneck. We review incoming channels, responsibilities and existing tools. A frequent, well-defined task becomes the starting point. 02 ### Define approvals and exceptions. We agree which steps can run automatically, what is recorded and who takes over when details are missing, errors occur or a request is urgent. 03 ### Compare in a pilot. We review capture quality, coordination effort and follow-up questions. Your team evaluates the practical benefit before the scope grows. Integrations, data access, operational responsibility and ongoing support are part of planning. The scope is agreed before implementation. 04 / An existing project ## AGS: connected workflows in daily operations. For AGS Facility Management, we automated ticketing, scheduling, contractor coordination and reporting. The existing case study shows how we translated the team’s process into custom software and workflows. Ticketing Scheduling Reporting [Read the case study](https://nexuri.de/en/work/ags-facility-management) Your questions ## What a first step needs. Will this work with our existing software? We check integrations, permissions and export options in your ticketing, scheduling or ERP systems. Existing tools can often stay in place. Reliable integration depends on the technical options supported by each provider. Can AI handle every request on its own? We would not automatically approve every request. Clear routine cases can follow defined rules. Missing information, spending decisions and critical situations are handed to people. The boundaries are agreed for your process. How do we know whether a pilot is worthwhile? We document the current process before starting: for example, capture effort, follow-up questions and record quality. During the pilot, we compare those points and include errors, rework and ongoing operating costs. Explore further ## The next building blocks for your operation. [### Automating customer enquiries How a request becomes a traceable task with clear human approval.](https://nexuri.de/en/guides/customer-requests) [### Making internal knowledge accessible Find procedures and property knowledge with sources and appropriate access rights.](https://nexuri.de/en/guides/knowledge-assistant) Your next step ## Fewer follow-ups. A clearer operational picture. Show us a typical task from your working day. In a free AI opportunity check, we look for a useful starting point for your team. [Request a free AI check](https://nexuri.de/en/ai-check?focus=facility-management) A no-obligation initial conversation. Implementation and scope are agreed separately.